Shipping & Warranty
CURRENTLY DELIVERING AUSTRALIA WIDE
CURRENTLY DELIVERING AUSTRALIA WIDE

Shipping & Warranty

Shipping & Delivery

When you order an item from this website, you are confirming your agreement to our Shipping, Delivery and warranty policy. You are also agreeing to our terms and conditions.

Regular Estimated Delivery Time-Frames

Approximate delivery time-frames are as follows:

  • Victoria - 5 - 7 working days
  • NSW, SA, ACT - 6 - 10 working days
  • QLD, NT, WA, TAS - 7 - 12 working days

Estimated processing times are already factored into the approximate delivery time-frames.

We are unable to guarantee a delivery on any specific dates or time-frames as this is not something our delivery partners would be able to guarantee either.

    Shipping & Tracking

    Factory To Home shall determine the method and manner with which our items are shipped to you.

    Dispatch typically takes 1-2 working days after your order. We will send you order tracking details from our couriers. Please allow up to 2 working days from time of notification sent for the couriers online tracking information to be updated.

    We cannot guarantee delivery to the following postcodes:

    Due to limitations of our couriers, we are not always able to ship to the following postcodes. If you place an order to one of the postcodes below, we will do our best to arrange your delivery successfully. In the majority of cases, we will be able to arrange your delivery successfully without further action from you. In the event that we cannot arrange your delivery, we may offer you alternative delivery arrangements. If we cannot provide you with a suitable delivery arrangement, we will provide you with a full refund. If you live in a postcode in the list below, we encourage you to place your order without concern. However, we reserve the right to cancel and refund your order as we deem necessary.

    We do our best to include all relevant postcodes in this list. However, we cannot guarantee that this list is exhaustive.

    If you are unsure, please email us at: info@factorytohome.com.au for some assistance.

    For ALL Items

    Postcode

    State

    Suburb

    5701

    SA

    WOOLUNDUNGA

    6740

    WA

    DRYSDALE RIVER

    6740

    WA

    MITCHELL PLATEAU

    6740

    WA

    OOMBULGURRI

    6740

    WA

    KALUMBURU

    6740

    WA

    PRINCE REGENT RIVER

    6740

    WA

    WYNDHAM

    6743

    WA

    WARMUN

    6743

    WA

    CAMBRIDGE GULF

    6743

    WA

    LAKE ARGYLE

    6743

    WA

    DURACK

    6743

    WA

    GIBB

    6743

    WA

    KUNUNURRA

    7151

    TAS

    HEARD ISLAND

    7151

    TAS

    DAVIS

    7151

    TAS

    MAWSON

    7151

    TAS

    MACQUARIE ISLAND

    7151

    TAS

    MCDONALD ISLANDS

    7151

    TAS

    CASEY

     

    For Bulky items:

    Postcode

    State

    0800-0999

    NT

    2641-2717, 2831-2898, 2899

    NSW

    4400-4499, 4680, 4184, 4700-4805, 9920-9959

    QLD

    4806-4899, 4900-4999, 9960-9999

    QLD

    5701

    SA

    6055

    WA

    7151

    7303

    TAS

    6215-6699

    WA

    6700-6799

    WA


    Unsuccessful Deliveries 

    You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:

    • You entered an incorrect or Inaccurate address
    • You failed to pick up your parcel within the acceptable time frame
    • You or the Receiver rejected the package.

    Please do not enter a P.O Box as your shipping address if it can be avoided. There are some items we cannot ship to a P.O Box. If you enter a P.O Box, your delivery may be delayed. In the event that we can not facilitate delivery to your P.O Box, We may contact you and request an alternative delivery address. It will be your responsibility to provide us with a suitable alternative address.

    Business or commercial address

    Deliveries made to business addresses or at a place of work are considered received once they arrive at the address. It is your responsibility to ensure the item is safely received.

    Warranty

    Most non-electronic items on this website are sold with a 12-month warranty.

    Most electronic items on this website are sold with a 3 month warranty.

    Please contact us before you place your order if you are unsure about the warranty status of your items.

    Warranty does not apply to faults and damages caused by misuse or damages and faults caused during assembly or delivery.

    Timeframes

    To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.

    Lodgement

    To lodge a warranty request, please follow the steps under our refund policy.