Factory To HomeFactory To HomeFactory To Home

About Us

We are an Australian owned and managed business making thousands of products available to Aussie households.

It all started when we realised that Australians could not access quality home goods on favourable terms. Customers paid too much and waited too long for delivery. On top of that, it was a hassle dealing with couriers and there was little certainty when ordering online.

Factory to Home set out to revolutionize the online shopping experience. We wanted to provide Australian families with quality goods at affordable prices, to be delivered quickly and with the best experience possible. First, we established relationships with reputable suppliers in Australia and gained access to favourable pricing to pass on the savings to you. Then we ensured that we had relationships with a reliable network of couriers and warehouses to ensure that items could be delivered straight to your door quickly and safely. All this, mixed with a team eager to help, means you enjoy an unparalleled shopping experience.

Today we boast a range of more than 28,000 products with access to a mix of both small and large courier networks. We have delivered over 50,000 large products to homes around Australia. All our items ship from warehouses located in the country and most of our orders are dispatched within 1 business day.

Unlike some retailers who pretend like they stock their own items, we pride ourselves in transparency surrounding our complex supply chain. By forming strong relationships with suppliers around the country, we can provide you with exclusive deals, great bargains, and an unrivaled experience. We are also proud to empower smaller wholesalers to help them introduce their products to Australian homes.


Why shop with Factory To Home?

Apart from the obvious savings, delivery speed and experience, it all comes down to one word, TRUST.

Transparency -- is especially important to us. Unlike many online retailers who use tricky tactics to deceive you, we try to maintain as much transparency in our process as possible.

Relationships – We believe in maintaining strong relationships with all our partners including suppliers, warehouses, couriers, and YOU!

Understanding – We always seek to understand your needs first. The more we know what you want, the better we can serve you.

Staff – We work tirelessly to keep our team excited. We know that an enthusiastic team will take care of you best.

Tenacity – We are tenacious in how we handle everything. From customer service requests to deliveries. We believe that the way you do one thing is the way you do everything.


If you would like to learn more, please contact our friendly team via email or by starting a conversation through our live chat. You can also find some answers here: https://www.factorytohome.com.au/pages/faqs-frequently-asked-questions

We would love for you to join our community of happy customers!

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